SHIPPING & RETURNS
Shipping Policy
We offer ground shipping for all orders over $100.
Orders are sent out locally to ensure the speediest delivery!
Our shipping time frames depend on where you are located. All orders are processed within 1-2 business day. If you place an order on Friday it will most likely not be processed until the following Monday. Keep this in mind if you are selecting shipping option. We aim to deliver all orders within 2-7 business days but for some areas depending on location, delivery can take up to 2 weeks.
We strongly recommend that you dispatch to a reliable address, The Doll Mall TT is not responsible for lost/stolen orders.
Ground parcel deliveries will be shipped using very reliable delivery services. To ensure the most appropriate to ship time of your order(s).
After your order is dispatched, you will receive shipping details via email.
Return and Exchange Policy
To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return please submit a request with your original order number and reason for the return. We will email you details on where to send the returned item/s. Unfortunately The Doll Mall TT Products will not cover the cost of return shipping.
Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.